Terms of Service
Effective Date: May 22, 2026
Overview of MeritReach MeritReach operates as a specialized navigation platform designed to assist families and organizations in identifying senior care solutions and support resources. Our involvement is strictly limited to providing referral coordination and guidance services to enhance your search for care options. It is important to understand that MeritReach is not a medical facility, emergency responder, legal firm, financial group, insurance brokerage, or direct care agency. We do not offer diagnostic services, medical treatments, or professional advice. All final decisions regarding the selection of care providers or specific services remain your exclusive responsibility and should be validated by certified professionals in the relevant fields.
Emergency Disclaimer Our platform does not provide crisis intervention or emergency response. If you are facing a medical, safety, or psychiatric emergency, please dial 911 or localized emergency departments immediately. MeritReach communications, including SMS and digital messaging, are not monitored for urgent needs and should never be used as a resource during an emergency.
Professional Advice Disclaimer As a guidance and referral coordination entity, MeritReach explicitly disclaims the provision of medical, legal, financial, or insurance expertise. We are not direct care providers and do not manage individual health conditions. Material shared via our site, text messages, phone calls, or emails is intended for general informational and coordination purposes. Such data does not constitute professional advice from licensed practitioners. Users must rely on their own judgment and consult with qualified experts to make informed health, legal, or financial decisions.
User Responsibilities By engaging with our platform via SMS, phone, or digital submission, you confirm that: • You have reached the age of 18. • All submitted information is truthful and comprehensive. • You possess the legal right to share such data and request referral assistance. Users are prohibited from transmitting content that is illegal, threatening, or defamatory. While MeritReach reserves the right to moderate or purge content that violates these policies, we assume no obligation to monitor all user activity.
Referral Networks and Vendors MeritReach facilitates connections with third-party service providers based on your indicated preferences. These entities operate independently and are not affiliates or subordinates of MeritReach. We do not verify or endorse the ongoing licensure, quality of service, or specific results provided by these third parties. We cannot guarantee that any vendor will accept a referral or that their performance will align with your goals. Your engagement with any referred provider is a private contractual matter subject to their specific terms and privacy standards.
Outcome Disclaimer While we aim to deliver high-quality coordination, MeritReach provides no warranties regarding specific outcomes or placements. You acknowledge that: • Provider availability and willingness to assist are outside of our control. • We do not warrant that any third-party service will meet your specific quality expectations. • You are tasked with vetting all providers and making independent care choices. Our scope is strictly defined as referral coordination and guidance only.
Usage Policy You agree to utilize this site for lawful purposes only. Prohibited actions include: • Browsing in violation of local or international regulations. • Unauthorized attempts to penetrate our secure systems or databases. • Disrupting the technical performance of our interface. • Transmitting fraudulent or malicious files. MeritReach may terminate or restrict your access immediately if your conduct is deemed harmful or in breach of these guidelines.
Proprietary Rights All materials on this website, including imagery, text, branding, and code, are the property of MeritReach or its licensors and are protected by global intellectual property statutes. Access is granted for personal, non-commercial use only. Reproducing, modifying, or distributing our content without explicit written authorization is strictly forbidden, except where permitted under applicable copyright law.
General Privacy Our handling of your data is governed by our Privacy Policy, which details our collection methods and security protocols, including those related to SMS interactions. By accessing our services, you consent to the data practices described in that document, which is available for review at any time on our website.
Limited Liability To the fullest extent of the law, MeritReach and its agents are not liable for incidental, special, or consequential damages resulting from your use of our coordination services or interactions with referred providers. This includes loss of revenue or data, even if we were notified of the possibility of such losses. Our total financial liability for any claim related to these terms shall not exceed the amount paid by you to MeritReach for the specific service in question. Certain jurisdictions may not allow these limitations, in which case our liability is restricted to the maximum extent permitted by local law.
External Links Our digital platform may feature links to external websites that we do not manage. We are not responsible for the accuracy of content or the privacy protocols of these separate entities. Proceeding to any external site is done at your own risk. We recommend reviewing the terms and conditions of any third-party site you visit, as they are not subject to MeritReach policies.
Amendments to Terms We reserve the right to modify these Terms of Service to align with new legal requirements or operational changes, including our SMS outreach program. Updates will be signaled by a new "Effective Date" at the beginning of this document. Continued use of our site or coordination services following such updates constitutes your binding agreement to the revised terms.
Contact and SMS Terms 1. SMS Program: MeritReach offers a customer care SMS program to provide guidance and referral coordination. Messaging is for support purposes only. 2. Frequency: Message frequency varies based on your needs. 3. Costs: Message and data rates may apply. 4. Opt-Out: To cancel, reply STOP at any time. 5. Support: Text HELP for assistance or contact support@meritreach.com / (878) 284-9392. 6. Carriers: Mobile carriers are not liable for delayed or undelivered messages. 7. Eligibility: Users must be 18+ to enroll in SMS. 8. Guidance Only: MeritReach provides referral coordination; we are not a medical, legal, financial, or emergency provider. 9. Privacy: See our Privacy Policy for data protection details. Contact us at: Email: support@meritreach.com Phone: (878) 284-9392