Refund Policy
Overview
This Refund Policy explains how refund requests are reviewed for MeritReach provider memberships and related provider services. By purchasing or maintaining a MeritReach provider membership, providers agree to this Refund Policy along with the Provider Membership Agreement, Cancellation Policy, Terms of Service, and Privacy Policy.
Eligibility for Refunds
Refunds are not automatic. MeritReach reviews refund requests on a case-by-case basis. Refunds may be considered when there is a billing error, duplicate charge, technical issue caused by MeritReach that materially prevents access to paid membership features, or another circumstance MeritReach determines is appropriate.
Non-Refundable Items
Monthly membership fees are generally non-refundable once a billing period has started. Fees are also generally non-refundable for completed onboarding work, profile setup, profile review, administrative work, custom support, or any membership benefits already provided. Cancellation stops future billing but does not automatically refund prior payments.
Refund Process & Timelines
Providers must contact MeritReach Support to request a refund. The request should include the provider name, billing email, payment date, amount charged, and reason for the request. MeritReach will make reasonable efforts to review refund requests in a timely manner. Approved refunds will be processed through the original payment method when available, subject to Stripe or payment processor timelines.
Contact for Questions
Questions about refunds may be directed to MeritReach Support using the contact information published on the MeritReach website.